15 TOP Customer Experience Quotes

Which one quote do you like the most?


“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” – Elon Musk


“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Douglas Alexander Warner

Customer experience isn’t an expense. Managing customer experience bolsters your brand.” – Stan Phelps

“CXM = The art and science of coaxing lifetime loyalty from daily transactions.” – Steve Curtin

“Don’t find customers for your products, find products for your customers.” – Seth Godin

“If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.” – Shep Hyken

“If you don’t care, your customer never will.” – Marlene Blaszczyk

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” — Warren Buffett

“Courteous treatment will make a customer a walking advertisement.” — James Cash Penney

“Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

“It is not the employer who pays the wages. Employers only handle the money … It is the customer who pays the wages.” – Henry Ford

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