Complaints Management via Service Cloud
Who is the solution for:
- Companies operating in the B2B segment of sales of goods to customers.
- Insufficient and incomplete records of complaints;
- High laboriousness in their processing;
- Long time handling complaints;
- Unclear allocation of the solver;
- Unreliable system for notifying the approaching date of resolving a complaint;
- The negative influence of trade by incorrect and late handling of complaints;
- Ignorance of customer feedback.
- Reduction of complaints processing time by 31%;
- Increase customer satisfaction by 35%;
- Increase customer retention by 26%;
- Reduction of costs by 22%,
- Increase in efficiency of employees by 28%.
- Automatic retrieval of complaints;
- Accurate registration and connect with customer information in the solution;
- Increasing the efficiency of complaint solvers and eliminating their inefficient activity;
- Automatic overviews and reports from various perspectives;
- Clear assignment of complaints to the solver according to the type of complaint;
- Constant overview of the status and process of resolving complaints’;
- Obtaining feedback;
- The possibility of linking back to the store by gaining a new opportunity or lead thanks to the correct resolution of the complaint;
- In the case of adding to the already functional Sales Cloud solution, the possibility of connecting to the store;
- The high degree of automation of these processes.
- An introductory workshop to identify problem areas with a proposal for a functional solution;
- Project management;
- Complete documentation including manuals and process descriptions;
- Installation and required setup of the system;
- Data migration;
- End-user training;
- Deployment support.
How long will the implementation take?
- 17 days