CRM Adoption


Who is the solution for:

  • Customers and users of the following solutions:  Salesforce, SAP

Why:

  • 84% of Companies fail at digital transformation.
  • 43% of CRM customers use fewer than half the features they have on their CRM.
  • 22% of all reported problems to successful CRM implementation were people-related or linked to user adoption.
  • Only about 50% of the CRM features paid for by businesses, are actually used.
  • Do you know if you have a properly set up process?
  • Do you know if employees use this process correctly and effectively?
  • Are you introducing new processes and want to measure their efficiency?
  • Do you have the right onboarding set up for new employees?
  • Do you want to identify bottlenecks in your processes?
  • Are you interested in which parts of the processes take your employees the most time?
  • Do you want to have a basis for optimizing your processes?

Benefits:

  • Activity time monitoring – able to detect part of the CRM where users are spending most of their time.
  • Error report – collecting number of (validation) errors in the processes which affect biggest productivity loss.
  • Feature adoption report – identify most and least adopted/used features in the CRM.
  • Business Application Insights – identification of the bottlenecks of the processes in the CRM.
  • Confusion Detection – detect overall confusion of the users in the application and shows how users are reflecting the changes in the SW or in the processes.
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Solution description:

  • Introductory Workshop
  • Integration to your system
  • Process Analysis
  • Evaluation
  • Designing a Solution
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How long will it take?

  • 30 days


Get in touch today to learn more about our CRM adoption tool solution. 

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