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Customer Journey Mapping

Who is the solution for:

  • CX Manager
  • CEO
  • Head of Marketing
  • Head of Sales

Why:

  • Is your customer really important to you?
  • Do you want to bring the customer even better experience with your company?
  • Are you serious about CX?
  • Are you interested in how customers perceive you?
  • Do you want to have every part of the customer journey mapped?
  • Get a unified view of your business from the perspective of different roles and facilitate company-wide collaborationáci.

Benefits:

  • Modern look.
  • User-friendly control (drag & drop).
  • Complete mapping of end-to-end customer paths.
  • Effective cooperation within teams.
  • Creating vivid images of customer interactions and customer perceptions.
  • Creating person and users stories for maximum personalization experience.
  • Flexible addition of expectations, “paint points”, emotions, channels or metrics Imports from Excel files.
  • Use of KPMG methodology of six pillars (KPMG Nunwood).

Solution description:

  • Free initial consultation.
  • Training.
  • Tool operation.

How long will it take?

  • 2 days



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