Customer Journey Mapping

Who is the solution for:

• CX Manager
• CEO
• Head of Marketing
• Head of Sales

Why:

• Is your customer really important to you?
• Do you want to bring the customer even better experience with your company?
• Are you serious about CX?
• Are you interested in how customers perceive you?
• Do you want to have every part of the customer journey mapped?
• Get a unified view of your business from the perspective of different roles and facilitate company-wide collaborationáci.

Benefits:

• Modern look.
• User-friendly control (drag & drop).
• Complete mapping of end-to-end customer paths.
• Effective cooperation within teams.
• Creating vivid images of customer interactions and customer perceptions.
• Creating person and users stories for maximum personalization experience.
• Flexible addition of expectations, “paint points”, emotions, channels or metrics Imports from Excel files.
• Use of KPMG methodology of six pillars (KPMG Nunwood).

Solution description:

• Free initial consultation.
• Training.
• Tool operation.

How long will it take?

• 2 days

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