Customer Journey Mapping
Who is the solution for:
- CX Manager
- Head of Marketing
- Head of Sales
- Is your customer really important to you?
- Do you want to bring the customer even better experience with your company?
- Are you serious about CX?
- Are you interested in how customers perceive you?
- Do you want to have every part of the customer journey mapped?
- Get a unified view of your business from the perspective of different roles and facilitate company-wide collaborationáci.
- Modern look.
- User-friendly control (drag & drop).
- Complete mapping of end-to-end customer paths.
- Effective cooperation within teams.
- Creating vivid images of customer interactions and customer perceptions.
- Creating person and users stories for maximum personalization experience.
- Flexible addition of expectations, “paint points”, emotions, channels or metrics Imports from Excel files.
- Use of KPMG methodology of six pillars (KPMG Nunwood).
- Free initial consultation.
- Tool operation.
How long will it take?
- 2 days