CX Workshop


Who is the solution for:

  • Organizational units or transformation teams (also created according to the project, temporarily).

Why:

  • More than 2/3 of customer loyalty is driven by a positive customer experience, which is as valuable as the combination of brand and price.
  • ONLINE format (minor preparation, small homework, reading).

Benefits:

  • You will get at least two practical tips for an immediate improvement of the customer experience. 

Solution description:

  • What does CX mean in the daily practice of the department and the team?
  • CX Components – What makes a good CX.
  • Assess the maturity of the CX team or department / CX mode.
  • Select 2 specific steps that will be adjusted for the upcoming month.
  • Hourly “control day” – evaluation of progress.
  • The lecturer is Jan Uriga

How long will it take?

  • First option: 2 + 1 hrs.
  • Second option: 4 + 1 hrs.

What is the price tag?

  • First option:  850 EUR.
  • Second option:  999 EUR.



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