Who is the solution for:
- Organizational units or transformation teams (also created according to the project, temporarily).
- More than 2/3 of customer loyalty is driven by a positive customer experience, which is as valuable as the combination of brand and price.
- ONLINE format (minor preparation, small homework, reading).
- You will get at least two practical tips for an immediate improvement of the customer experience.
- What does CX mean in the daily practice of the department and the team?
- CX Components – What makes a good CX.
- Assess the maturity of the CX team or department / CX mode.
- Select 2 specific steps that will be adjusted for the upcoming month.
- Hourly “control day” – evaluation of progress.
- The lecturer is Jan Uriga
How long will it take?
- First option: 2 + 1 hrs.
- Second option: 4 + 1 hrs.