CX Workshop

Who is the solution for:

• Organizational units or transformation teams (also created according to the project, temporarily).

Why:

• More than 2/3 of customer loyalty is driven by a positive customer experience, which is as valuable as the combination of brand and price.
• ONLINE format (minor preparation, small homework, reading).

Benefits:

• You will get at least two practical tips for an immediate improvement of the customer experience. 

Solution description:

• What does CX mean in the daily practice of the department and the team?
• CX Components – What makes a good CX.
• Assess the maturity of the CX team or department / CX mode.
• Select 2 specific steps that will be adjusted for the upcoming month.
• Hourly “control day” – evaluation of progress.
• The lecturer is Jan Uriga

How long will it take?

• First option: 2 + 1 hrs.
• Second option: 4 + 1 hrs.

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