FAQ Chatbot For Better Customer Experience

Who is the solution for:

• CEO
• COO
• Director
• Head of Customer Service

Why:

• Do you have an overloaded call centre?
• Does it provide support outside of business hours?
• Do you want to reduce employee frustration from repetitive queries?
• Do you need to communicate with the customer via social networks?
• Do you want to increase the efficiency of customer service?

Benefits:

• The chatbot can be built according to needs and managed independently.
• Understands natural human language, its complicated sentences and can make logical leaps.
• Communicates via phone or chat platform (web, email, Facebook, Twitter, …).
• Fully understands in Slovak, Czech and English and it is possible to add other languages.
• Use of cloud or on-premise version is available.
• Possibility of editing dialogues.
• Automation of repetitive activities.
• Generating new business opportunities.

Solution description:

• Needs analysis and solution design.
• Agile project management.
• Pilot testing.
• Training – chatbot editor and dashboard.
• Support and continuous shoe training.

How long will it take?

• 3,5 days

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