Feedback From Customers And Employees
B2B companies with a Sales Cloud without an adequate customer support system. Large contact centres. Companies in need of field service (Field Service Management FSM optional). Why: Do you want to get feedback after resolving a case, or do you want to prevent feedback after any contact with your company? Do you want to have all this information in one place along with other information about customers and cases? Want to know how satisfied customers are with you? Would you like to identify areas where you need to improve as a company? Or do you want to know and reveal executive or less efficient employees? Benefits: Immediate feedback. The results get directly into the system and become part of it. Case management and evaluation. Immediate response based on set parameters. Use to optimize processes and activities in the company. You have all the relevant information in one place. Collection of CX data at the transaction level / after each call, visit, purchase, etc. via world famous metrics CSAT, NPS, FCR, CES, CXJ AI. A unique collection of feedback from the customer directly to the employee. Own feedback on the campaign with the possibility of conditioning. Modern responsive user interface. Lots of ready-made widgets and dashboards. Management application for user easy access to Dashboard and communication with the customer or employed. Staff Interface for employee access to self-assessments. Gamification (motivation module for employees). Support for hierarchical organization of the organization: several levels, departments, teams, managerial views, level of access – Sophisticated reporting both within the UI and by email. Flexible setting of rights and access for users. Manual categorization, notes, internal discussions and other tools. Semantic analysis (analysis of evaluation text and categorization). Easy customizability.
Solution description: An introductory workshop to identify problem areas with a proposal for a functional solution. Project management. Complete documentation including manuals and process descriptions. Installation and required system settings. Data migration. End-user training. Deployment support. How long will it take?
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