Feedback From Customers And Employees

Who is the solution for:

• B2B companies with a Sales Cloud without an adequate customer support system.
• Large contact centres.
• Companies in need of field service (Field Service Management FSM optional).

Why:

• Do you want to get feedback after resolving a case, or do you want to prevent feedback after any contact with your company?
• Do you want to have all this information in one place along with other information about customers and cases?
• Want to know how satisfied customers are with you? Would you like to identify areas where you need to improve as a company?
• Or do you want to know and reveal executive or less efficient employees?

Benefits:

• Immediate feedback.
• The results get directly into the system and become part of it.
• Case management and evaluation.
• Immediate response based on set parameters.
• Use to optimize processes and activities in the company.
• You have all the relevant information in one place.
• Collection of CX data at the transaction level / after each call, visit, purchase, etc. via world famous metrics CSAT, NPS, FCR, CES, CXJ AI.
• A unique collection of feedback from the customer directly to the employee.
• Own feedback on the campaign with the possibility of conditioning.
• Modern responsive user interface.
• Lots of ready-made widgets and dashboards.
• Management application for user easy access to Dashboard and communication with the customer or employed.
• Staff Interface for employee access to self-assessments.
• Gamification (motivation module for employees).
• Support for hierarchical organization of the organization: several levels, departments, teams, managerial views, level of access –
• Sophisticated reporting both within the UI and by email.
• Flexible setting of rights and access for users.
• Manual categorization, notes, internal discussions and other tools.
• Semantic analysis (analysis of evaluation text and categorization).
• Easy customizability.

Solution description:

• An introductory workshop to identify problem areas with a proposal for a functional solution.
• Project management.
• Complete documentation including manuals and process descriptions.
• Installation and required system settings.
• Data migration.
• End-user training.
• Deployment support.

How long will it take?

• 12 days

CONTACT US

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