Feedback From Customers And Employees
Who is the solution for:
- B2B companies with a Sales Cloud without an adequate customer support system.
- Large contact centres.
- Companies in need of field service (Field Service Management FSM optional).
- Do you want to get feedback after resolving a case, or do you want to prevent feedback after any contact with your company?
- Do you want to have all this information in one place along with other information about customers and cases?
- Want to know how satisfied customers are with you? Would you like to identify areas where you need to improve as a company?
- Or do you want to know and reveal executive or less efficient employees?
- Immediate feedback.
- The results get directly into the system and become part of it.
- Case management and evaluation.
- Immediate response based on set parameters.
- Use to optimize processes and activities in the company.
- You have all the relevant information in one place.
- Collection of CX data at the transaction level / after each call, visit, purchase, etc. via world famous metrics CSAT, NPS, FCR, CES, CXJ AI.
- A unique collection of feedback from the customer directly to the employee.
- Own feedback on the campaign with the possibility of conditioning.
- Modern responsive user interface.
- Lots of ready-made widgets and dashboards.
- Management application for user easy access to Dashboard and communication with the customer or employed.
- Staff Interface for employee access to self-assessments.
- Gamification (motivation module for employees).
- Support for hierarchical organization of the organization: several levels, departments, teams, managerial views, level of access –
- Sophisticated reporting both within the UI and by email.
- Flexible setting of rights and access for users.
- Manual categorization, notes, internal discussions and other tools.
- Semantic analysis (analysis of evaluation text and categorization).
- Easy customizability.
- An introductory workshop to identify problem areas with a proposal for a functional solution.
- Project management.
- Complete documentation including manuals and process descriptions.
- Installation and required system settings.
- Data migration.
- End-user training.
- Deployment support.
How long will it take?
- 12 days