How To Easily Generate Leads From Social Networks

Who is the solution for:

• Customer Service Staff

Please turn on subtitles to watch this video in English!

Why:

• Are you losing track of your corporate social profiles?
• Not sure which customer issues have already been resolved and which haven’t?
• Do you have a problem categorizing messages?
• Can’t prioritize them?
• Do you get feedback from customers on how satisfied they were with solving the problem?
• Can you measure your success rate in providing customer service?
• Imfographics

Benefits:

• Save + 20% of your time spent managing social networks.
• Increase the percentage of satisfied customers by automating processes and communicating faster.
• Significantly reduce the spread of negative news on social networks.
• Thanks to increased satisfaction, you will achieve a higher interest in your products and services by + 60%.
• Real-time overview of social network management thanks to CX reports and dashboards.
• Operational overview of customer satisfaction.
• Availability of many other SAP Service Cloud and Qualtrics features to help you improve your CX and EX.

Solution description:

• Project management.
• Basic settings of SAP Service Cloud and Qualtrics, min. 5 users.
• Integration of 1 social network with SAP Service Cloud.
• SAP Service Cloud integration with Qualtrics (including lead generation).
• Consulting services in the range of 16 hours.
• User training – Documentation.

How long will the implementation take?

• 11 days

Platform:

• SAP + Qualtrics

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