How To Easily Generate Leads From Social Networks
Who is the solution for:
- Customer Service Staff
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- Are you losing track of your corporate social profiles?
- Not sure which customer issues have already been resolved and which haven’t?
- Do you have a problem categorizing messages?
- Can’t prioritize them?
- Do you get feedback from customers on how satisfied they were with solving the problem?
- Can you measure your success rate in providing customer service?
- Save + 20% of your time spent managing social networks.
- Increase the percentage of satisfied customers by automating processes and communicating faster.
- Significantly reduce the spread of negative news on social networks.
- Thanks to increased satisfaction, you will achieve a higher interest in your products and services by + 60%.
- Real-time overview of social network management thanks to CX reports and dashboards.
- Operational overview of customer satisfaction.
- Availability of many other SAP Service Cloud and Qualtrics features to help you improve your CX and EX.
- Project management.
- Basic settings of SAP Service Cloud and Qualtrics, min. 5 users.
- Integration of 1 social network with SAP Service Cloud.
- SAP Service Cloud integration with Qualtrics (including lead generation).
- Consulting services in the range of 16 hours.
- User training – Documentation.
How long will the implementation take?
- 11 days
- SAP + Qualtrics