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SAP Service Cloud

Align Your Entire Business

SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. Align your entire business to accelerate problem-solving while delivering on your brand promise and ensuring future growth.

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Solution Coverage Areas

sap

SAP Service
Cloud

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Demo

BASIC

  • CRM Entry Workshop
  • Three (3) half-day workshops
  • Project management
  • Blueprint
  • Basic system settings
  • Setting up four (4) standard objects
  • Setting four (4) types of activities (Call, Appointment, Task, Email)
  • User creation
  • Permission settings
  • Two (2) half-day user training
  • Preparation of manuals

ADVANCED

  • CRM Entry Workshop
  • Six (6) half-day workshops
  • Project management
  • Blueprint
  • Basic system settings
  • Setting up six (6) standard objects
  • Activity type settings (Call, Appointment, Task, Email)
  • User creation
  • Permission settings
  • Two (2) half-day user training
  • Preparation of manuals
  • Basic price list settings
  • Setting up twenty (20) products
  • Creating a custom object
  • Creating three (3) standard process automation
  • Creation of three (3) standard notifications
  • Outlook / Gmail integration
  • Creation of three (3) reports
  • Dashboard creation

What is Not Included

  • Product licenses

Extra Service Cloud Features

  • Integration
  • Data migration
  • Custom process
  • Go-Live support
  • Chat-bot
  • Customer or partner portal
  • Use of artificial intelligence
  • Call center/ telephony connection
  • Complete support for field workers (FSM)
  • Remote visual assistant
  • Feedback collection
  • Social networking
  • Employee planning
  • Corporate internal support
  • Employee training
  • Incident management

Questions?

We are happy to answer your specific questions.

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