Make the Customer Happy

Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

Solution Coverage Areas

sap

SAP Field Service Management (FSM)

More info

Demo

BASIC

  • CRM Entry Workshop
  • Project management
  • Blueprint
  • Basic system settings
  • Setting up one (1) service workflow with five (5) steps
  • Setting up a mobile application for one platform
  • Creating a smart form with ten (10) questions
  • User setting
  • Permission settings
  • Data migration
  • User training
  • Preparation of manuals

ADVANCED

  • CRM Entry Workshop
  • Project management
  • Blueprint
  • Basic system settings
  • Setting up four (4) service workflows with five (5) steps
  • Setting up a mobile application for one platform
  • Creating four (4) smart forms with ten (10) questions
  • User setting
  • Permission settings
  • Data migration
  • User training
  • Preparation of manuals
  • Extra 10 business rules for automation
  • Skills setting
  • Standard warehouse settings without integration
  • Invoicing settings for service – output document, where the prices of materials and labor will be listed
  • Activation of the partner portal for external technicians
  • Creating four (4) reports and one (1) dashboard

What is Not Included

  • Product licenses

Questions?

We are happy to answer your specific questions.

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