Ultimate Service Management (FSM)

Who is the solution for:

  • CEO, COO, Director, Head of VP, Field Service, Customer Service
  • Companies performing service or regular maintenance of equipment
  • Companies that need to plan internal or external workers in the field
  • Companies using IoT devices

Why this solution:

  • The need to improve customer satisfaction with equipment service.
  • The requirement to increase efficiency and simplify field service.
  • Reducing service costs.
  • The need to increase the primacy and improve cash-flow and growth of the service business.
  • The need to involve service technicians in offering services.

Benefits:

  • Faster troubleshooting and outages.
  • Higher customer satisfaction.
  • NPS improvements.
  • Simplify the service process for employees and customers.
  • Increasing employee engagement.
  • Improves FTFR (First Time Fix Rate).
  • Minimize downtime.
  • Reduction of field service costs.
  • Reduction of operating costs.
  • Mobile application working offline.
  • Simplifying the involvement of external staff.

Solution description:

  • An introductory workshop where we will find out exactly how it works and propose a solution.
  • Project management.
  • Complete documentation.
  • Installation and basic system settings.
  • Settings according to the required solution and areas.
  • Data migration.
  • End-user training.
  • Operation support.

How long will it take?

  • 20 days

 

CONTACT US

 

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