Ultimate Service Management (FSM)
Who is the solution for:
- CEO, COO, Director, Head of VP, Field Service, Customer Service
- Companies performing service or regular maintenance of equipment
- Companies that need to plan internal or external workers in the field
- Companies using IoT devices
Why this solution:
- The need to improve customer satisfaction with equipment service.
- The requirement to increase efficiency and simplify field service.
- Reducing service costs.
- The need to increase the primacy and improve cash-flow and growth of the service business.
- The need to involve service technicians in offering services.
- Faster troubleshooting and outages.
- Higher customer satisfaction.
- NPS improvements.
- Simplify the service process for employees and customers.
- Increasing employee engagement.
- Improves FTFR (First Time Fix Rate).
- Minimize downtime.
- Reduction of field service costs.
- Reduction of operating costs.
- Mobile application working offline.
- Simplifying the involvement of external staff.
- An introductory workshop where we will find out exactly how it works and propose a solution.
- Project management.
- Complete documentation.
- Installation and basic system settings.
- Settings according to the required solution and areas.
- Data migration.
- End-user training.
- Operation support.
How long will it take?
- 20 days