Engage with your customers on social media with SAP Hybris Cloud for Social Engagement
Because customers share their experience with your brand, products, and services more frequently on the web or social networks and you don’t want to miss an opportunity to engage them. This cloud software provides powerful tools for social media monitoring, analytics, and engagement – so you can drive loyalty wherever your customers like to hang out.
Why SAP Hybris Cloud for Social Engagement?
- Handle huge volumes of messages with intelligent routing, prioritization, and built-in social collaboration
- Conquer volumes of data and respond quickly by focusing on the most important conversations first
- Get the complete picture before you respond with an online social profile enriched with your CRM data
Learn About Core Capabilities of SAP Hybris Cloud for Social EngagementSocial Media Monitoring – use powerful social media monitoring tools to identify messages with the right sentiment, product mention, and importance to break through the social media noise.
- Get a prioritized list of important messages
- Detect sentiment and keywords
- Understand brand-level trends and buzz
- Quickly and easily route, assign, and escalate the messages you receive
- Organize all messages by tagging them – and flag your favorites
- Collaborate with team members to improve the quality of your responses
- Respond rapidly with access to an integrated social knowledgebase
- Use approved templates to deliver brand-consistent responses
- Capture a complete history of your customers’ social interactions
- View customers’ public profiles and a timeline of their messages on social media
- Determine how much influence customers’ messages carry
- Use embedded charts and social media dashboards to uncover critical information
- Measure your team’s performance and impact with built-in KPIs
- Explore messages and audience profiles by applying tag clouds
- The SAP Hybris Cloud for Customer system is provided for two weeks
- The experience is self-paced, and the simulation is estimated to take two days
Experts will advise youAnodius is an official certified partner of the SAP Hybris. We have a team of professionals ready to advise you with the design, implementation and the training of the users of the SAP C4C solution.
Matej Belak – Sr. SAP Consultant