- Extensive knowledge of your business with unique insights into the needs and expectations of your leadership team.
- Deep experience of delivering – from strategy through to execution.
- Team – Know-How – Experience – Quality in delivering CRM-CX technology.
- Ready-to-go highly experienced team supported by tried and tested methods and tools.
- We will work collaboratively with you to mobilize quickly and deliver sustainable change.
- We will help you build the necessary momentum across the organization in an accelerated manner.
- We will bring insights from other leading organizations to get this critical initiative right.
- We will bring flexibility, intelligence, and speed to your business thanks to modern CRM technology.
- Why Customer Experience matters?
• It is 6 to 7 times more costly to attract a new customer than it is to retain an existing one.
• Consumers are 2 times more likely to share their bad customer service experiences than are to talk about positive ones.
• About 70% of buying experiences are based on how the customer feels they are being treated.
• About 89% of consumers stopped doing business with a company after experiencing poor customer service.
- How Can Smart Feedback Solutions Help?
The lightweight and modern interface allows you or your managers to respond quickly to feedback, so you never leave any customer unhappy. The flexible structure allows for clustering of feedback based on access levels, by region, or by a customized unit structure.
Get happier, more engaged, and motivated employees. The most underestimated approach to strengthening your organization is usually through your employees. If you choose to collect feedback related to specific interactions with your employees, you can expect 50-80% of the feedback to be positive. Regardless of the time, country or industry.
- What Is smartFIX?
The goal of each smartFIX solution is to provide a rapidly deployable, affordable, and effective solution for a specific area of your business (sales, marketing, customer service, or human resources).
The delivery time from order to results is less than 30 days, the budget is affordable even for small companies.
- Why CRM (Customer Relationship Management) technology?
CRM stands for Customer Relationship Management.
CRM system is a software solution that makes it easy to increase efficiency, team collaboration, and streamline internal processes for better customer experience and overall customer satisfaction. The CRM, CX (Customer Experience) system should, therefore, be an indispensable part of any business that cares about the joy of its customers.
The ultimate goal? Drive customer engagement, retention and the company’s profit.
- Why Salesforce CRM?
Salesforce.com is the world’s leading enterprise cloud-computing CRM solution that provides SaaS applications for sales, marketing, and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customers stories all around the globe.
We prefer quality over quantity and we pride ourselves on being deeply focused on fulfilling the needs of our clients throughout the whole customer journey.
We are engaged & effective with a strong sense to deliver personalized custom-made solutions, and a dedicated service of following up to ensure easy and fast adoption.
With us, you will always know, who is on the other side.
- Why SAP Customer Experience (CX)?
Our qualified experts provide guidance at every stage of your company’s digital transformation. Whether you decide to move to the SAP CX solutions for driving your customers’ engagement or also make SAP S/4 HANA your digital core, rest assured that here you will get the outstanding services and support you need to succeed.
Digital transformation is a process that uses digital technologies to create new or modify existing business processes, cultures, […]