- We bring effective end-to-end EX, CX, CRM business solutions;
- We help build a modern corporate culture, a strong and sustainable team;
- We will explore and optimieze your customer journeys to boost customer satisfaction;
- We bring flexibility and speed to your business thanks to modern CRM solutions;
- We have already helped companies such as E.ON, RWE, ČEZ, SPP, Globsec;
- We work in accordance with ISO 9001, ISO 27001 and ISO 20000-1 standards.
- Why Customer Experience matters?
Winning loyal customers is no longer just about providing products with exceptional value and quality.
The customer experience is about the entire customer journey and your relationships with customers across this journey.
Gartner defines CX (Customer Experience Management) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty, and advocacy.”
- Why EX matters?
People are the pillars of a customer-oriented corporate culture. Emotions drive today’s business, and emotions are contagious; therefore, the overall experience of your customers is primarily a mirror of your corporate culture.
- Why Customer Journey mapping is so important?
Customer Journeys describe the path of the gradual steps and interactions that a customer goes through with a company, product, or service. In each interaction, it is necessary to maintain a high value of sentiment in order to create a strong brand association. The prerequisite is that your Customer Journeys are hassle-free and under control at all times.
- What is CRM solution all about?
CRM stands for Customer Relationship Management.
If you work in sales, marketing, or customer service, you’ve probably heard the term before. But what does CRM mean and what it can do for your business?
CRM system is a software solution that makes it easy to increase efficiency, team collaboration, and streamline internal processes for better customer experience and overall customer satisfaction. The CRM, CX (Customer Experience) system should, therefore, be an indispensable part of any business that cares about the joy of its customers.
The ultimate goal? Drive customer engagement and retention.
- Why Salesforce CRM?
Salesforce.com is the world’s leading enterprise cloud-computing CRM solution that provides SaaS applications for sales, marketing, and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customers stories all around the globe.
- Why SAP Customer Experience (CX)?
SAP CX is a SaaS solution, you pay only for what you are currently using, without the need to purchase the hardware and the associated management costs. Compelling TCO, real-time analytics, and predictive insights to improve interaction across all channels. Data is available on all devices, including mobile devices. Win in the economy of experience by differentiating and growing your business by delivering exceptional customer experience.
- What to focus on with SAP CRM solution?
Existing and potential customer data collection and recording through various channels like e-mail, SMS, chat, blogs, social networks, mobile apps, etc.;
Big data processing analytical tools;
360-degree customer view, including predictive and historical data analytics;
Future customer needs identification, earlier than formulated and realized by the customer;
Individual and personalized approach to every single customer via the preferred communication channel;
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The SAP Cloud for Customer production systems was updated last weekend (November 14-15, 2020) SAP Service Cloud 2011. […]