- Unique CRM, CX expertise, industry-solution utility, lifecycle management;
- SAP and Salesforce partner;
- Anodius brand represents prestige, associated with satisfaction of our employees, partners and customers;
- Innovative mobile & cloud solutions are guaranteed with us;
- Deliver services to brands like E.ON, RWE, CEZ, SPP, ZSE, etc.;
- Fully in line with QMS ISO 9001, ISO 27001 a ISO 20000-1.
- What is CRM solution all about?
CRM stands for Customer Relationship Management.
If you work in sales, marketing, or customer service, you’ve probably heard the term before. But what does CRM mean and what it can do for your business?
CRM system is a software solution that makes it easy to increase efficiency, team collaboration and streamline internal processes for better customer experience and overall customer satisfaction. The CRM, CX (Customer Experience) system should therefore be an indispensable part of any business that cares about the satisfaction of its customers.
The ultimate goal? To drive customer engagement and retention.
- Why Customer Experience matters?
Winning loyal customers is no longer just about providing products with exceptional value and quality.
The customer experience is about the entire customer journey and your relationships with customers across this journey.
Gartner defines CX (Customer Experience Management) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.”
- What to focus on having SAP CRM, CX solution?
Existing and potential customer data collection and recording through various channels like e-mail, sms, chat, blogs, social networks, mobile apps, etc.;
Big data processing analytical tools;
360 degree customer view, including predictive and historical data analytics;
Future customer needs identification, earlier than formulated and realized by the customer;
Individual and personalized approach to each single customer via preferred communication channel;
More info here.
- Why Salesforce CRM?
Salesforce.com is the world’s leading enterprise cloud-computing CRM solution which provides SaaS applications for sales, marketing and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customers stories all around the globe. The main solution features are: sales community, marketing and sales leads, e-mail integration, opportunities and quotes, build and run innovative apps, engage customers everywhere, workflow management, social engagements and contacts, chat, analytics, mobile to stay connected, contact manager, Real Time Visibility, etc.
- Why SAP Customer Experience (CX)?
SAP CX is a SaaS-based solution, i.e. you pay only for using the cloud service on monthly basis. Real-time analytics and predictive view to improve interaction in all channels are a matter of course. Data is available on all devices, including mobile. SAP Hybris covers 5 areas: business, marketing, revenue, sales and services.
- Risk assessment and mitigation;
- Project management assessment – what, how, who;
- Independent solution implementation quality assurance;
- Test scenarios assessment and identification;
- Key user training strategy assessment and identification;
- More info here.
- Solution blueprint document elaboration;
- Project management;
- Solution implementation and re-implementation;
- Solution support;
- AS-IS solution assessment;
- AS-IS solution optimization and enhancement;
- More info here.
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