SAP Sales/Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111 (November 2021)

What‘s new in Release 2111?

 

SAP Sales and Service Core – Platform and Integration

 

What’s new in Fiori Client

 

Additional Enhancements

 

Newly is available support for Saphira theme on smartphone and for browser as well

 SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_01

SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_02

What’s new in Performance

Enable end users to capture performance trace

 

Provide tracing capabilities to end user to capture system status when performance issues occur.
Tracing will run for 5 minutes and a trace ID will be generated. Trace-id can be shared in the SAP incident which will help with the analysis from SAP side.

SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_03 

 

What’s new in SAP Cloud for Customer Extended App

Extended App: Sales Assistant

Use voice, text or touch to streamline sales processes while on the go with the conversational sales assistant.

Quickly focus and execute on critical leads/opportunities (e.g. “Show me opportunities closing this quarter”, “Show me hot leads”).

 
SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_04

 

What’s new for SAP Sales and Service Core – Sales

 

Perfect Store: BC Scoping option for auto-scoring

New Business Configuration option enabling auto-scoring on Visit checkout of the store

 

 SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_05 

 

What’s new Machine Learning – Sales

Actionable Insights Using Business Text Intelligence

Get actionable insights from text analysis and Visit / Appointment recommendations based on notes text e.g. Let’s meet on 10th Oct at 1:00 PM would recommend an appointment for 10th Oct

 

 SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_06 

 

What’s new in dynamic visit planning add-on

Dynamic Visit Planning: Plan My Day

You can now automate a visit proposal for your day in one click. Easily plan around your most critical account and other key accounts nearby.

 

SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_07

 

What’s new in intelligent sales add-on

Customer Insights: Consolidated View for each Account

See consolidated account insights at a glance together with highlights section features top customer insights & opportunity to take immediate action

SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_08 

 

E2E Flows with S/4

 

E2E Customer Service to Field Service


Updated Reference Scenario

SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_09

Service Cloud Agent Desktop – S/4HANA integration


No replication of Core Service Processes between Front and Back office


Back office – Core Service processes are implemented in one place – Back office – S/4

Front office – Agent desktop – Core service processes are orchestrated in front office (agent desktop) through mashups.

SAP Sales-Service Cloud (aka Cloud for Customer) Release Briefing – Version 2111_10

 

More enhancements in release 2111 are:

 

  • Quickly assign existing activities to the Opportunity instead using Related Items link in the activity itself.
  • While creating an appointment or a Visit, if the activity is marked as “Draft”, then the groupware server side integration does not consider this for synchronization to email box
  • Create and Activate Playbooks. A Playbook is suggested set of activities and/or actions, a rep can take at a particular point/phase of the sales cycle
  • Files attached to e-mail messages have increased capacity from 20 to 35 megabytes in size

 

Thanks to innovations in the 2111 release, SAP provides improved solutions based on customer feedback, which will support your Employee Experience and Customer Experience.

If you are interested in the SAP Sales and Service Cloud news and would like to know more about it, contact us or subscribe. Anodius provides world-class certified services and consulting in all areas of SAP CX.

Stanislav Mančal, CRM Consultant