AND consulting services have the additional benefits of value utilized by Experience Management (EM) solutions. The reason is simple. We work with real professionals with many years of practice and success stories, who have worked in the areas of HR, marketing, sales, customer services or change management.
Consultations are not being done by IT engineers who will teach you how to operate the software. AND consultations are being done by professionals to help you improve your existing goals, strategies, and processes, and at the same time, recommend and oversee the implementation of a technology solution that meets these modified and changing business needs. Because, in our opinion, this is the only way how to implement EX and CX solutions with high added value. The solution that makes money, because it brings new customers and higher revenue.
At AND, we are specialists in technology solutions for improving EM in the areas of HR, Marketing, Sales, and Service.
“Experience Matters” is our slogan; thus we always want to provide our customers with a positive experience at all organizational levels affected by our solution.
At the same time, we want to be leaders in the implementation of useful EX and CX solutions. That’s why, for us, it does not end with selling the software to our customers. We want, and we can provide our customers with technological and business solutions resulting not only into having their software successfully installed, but also handing over implemented know-how for a long-term improvement of the company profit.
Why invest in innovative CRM solutions?
Good customer experience leads to customer loyalty and revenue growth. Fast response time (ideally quicker than competitors) to customer requirements is now a significant competitive advantage. However, for many companies, digitization and quality EX and CX solutions are or will soon be a matter of survival.
Besides, every euro invested in the successful implementation of a quality EM solution will return 5 to 10 times.
The Business Consulting service represents end-to-end solutions and services in order to connect the right people with intelligently chosen technology supported by a culture of openness.
Often what appears to be a problem or a challenge is only a symptom and the real problem needs to be identified in detail. We are proud of the right identification of needs because we want to offer useful solutions that are tailored to the customers’ needs. Because reputation is important and Experience Matters.
- Situational analysis and correctly identifying problems and needs in the area that need to be addressed.
- Proposal for a possible solution (people, processes, process automation)
- Identification of the resources (people, time, money) needed to deploy the solution.
For success, it is necessary to manage the whole process as a complex change, which has major organizational and behavioural implications.
- Clear formulation and communication of vision, goals and reasons.
- Preparation of the environment for change support (organizational readiness diagnostics)
- Strategies and tactics for managing resistance to change (communication strategy, user involvement, training / support, etc.).
- Creation, supervision, resp. management of agile project teams with sufficient competencies for successfully managing the change.
- Detailed project and implementation plan (schedule of activities, timetable, control mechanisms, personnel responsibility and budget).
- Setting rating metrics for successfully handling the change.
Our priority is to provide customers with lifetime value. Therefore, we do not leave them, but we analyze the feedback at regular intervals and adapt the original solution to new needs on an ongoing basis.
- Solutions metrics and ratings.
- Revision of the needs of customers, employees.
- Proposals to modify the solution.
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