European Customer Centricity Awards Conference

Join us at the European Customer Centricity Awards, taking place in Budapest 21.-22.9.2020, one of the largest celebrations of Customer Experience in Europe.  A week-long celebration packed with business best practice stories, real-world case studies, and networking opportunities.

Norbert Lojko
, #CX Expert, from our team is one of the #CX judges



AGENDA

1st day – CONFERENCE
09:00 – Registration & Networking Breakfast
09:45 – Welcome from CEO of ARCET Global, Mark Hamill
10:00 – Keynote TBA
10:30 – Case Study – Budapest Bank – Laura Tengerdi
11:00 – Coffee Break
11:30 – Talk by Oleg Konovalov
12:00 – Case Study – Post NL – Marleen Van Wijk
12:30 – Lunch
13:30 – Becoming Truly Customer-Centric – Panel Discussion
14:15 – Talk by Gökhan Kara
14:45 – Coffee Break
15:15 – Talk by Claire Boscq-Scott
15:45 – Goodbye

2nd day – CX AWARDS
08:00 – Registration
08:30 – Judge Briefing
08:50 – Presentations
10:30 – Coffee Break and Networking
11:00 – Presentations
13:10 – Lunch
14:00 – Presentations
16:45 – End of Day

19:00 – Drinks Reception
19:30 – Doors Open
19:45 – Ceremony Begins
22:00 – Ceremony Ends Latest



REGISTER

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