SAP Customer Experience (SAP CX)
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The SAP Customer Experience portfolio offers innovative open technology, process integration, and everything you need for the front office.
But how does it help you deliver an excellent customer experience and stay ahead of digital disruption?
Moving ahead, companies need to look beyond improving CX at specific touch points and focus on optimizing the entire customer journey. This shift requires new approaches, processes, and technologies. Having a partner that specializes in delivering innovation to market can make all the difference to your success.
You need modern solutions that can leverage back-office and core data to help you deliver a best-in-class customer experience and create new business models and revenue streams. You need solutions that offer intelligence and automation, allowing you to do more with less.
The SAP Customer Experience portfolio of solutions, including the SAP C/4HANA suite, do just that. These solutions provide the tools you need to build trusted customer relationships, deliver personalized offers and service at the right time, and attract customers.
Whether you choose a direct, hybrid, or indirect route to market, SAP can help. Integrated portfolio of SAP Customer Experience solutions, including the SAP C/4HANA suite, helps you support every route to market while simplifying and reducing the complexity of your front-office technology landscape.
Control the consumer experience in all channels, including retail, independent stores, online, and advertising.
Manage merchandising, promotions, digitalassets, and marketing campaigns with a connected, intelligent platform.
Enable sales leaders to be P&L owners so they can drive revenue, volume, and profitability.
Orchestrate sales initiatives and promotions across all channels with highly relevant and personalized information delivered to individual consumers.
With SAP Customer Experience solutions, you can give consumers immediate access to information about products, materials, ingredients, sources, pricing, and quality. Now, you can make it easy for them to decide what they want, anytime and anywhere.
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