• Why Customer Experience Management (CXM) Matters?

    It is 6 to 7 times more costly to attract a new customer than it is to retain an existing one. Consumers are 2 times more likely to share their bad customer service experiences than are to talk about positive ones. About 70% of buying experiences are based on how the customer feels they are being treated. About 2/3 of consumers stopped doing business with a company after experiencing poor customer service.

  • Why CRM Technology?

    CRM technology is one of the basic five (5) pillars of CXM. CRM system is software that makes it easy to increase efficiency and team collaboration, and streamline internal processes for better customer experience and overall customer satisfaction. The CRM system should, therefore, be an indispensable part of any business that cares about its customers. The ultimate goal? Drive customer engagement, retention, and the company’s profit.

  • Why Salesforce?

    Salesforce.com is the world’s leading enterprise cloud-computing CRM solution that provides SaaS applications for sales, marketing, and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customer stories all around the globe.

  • Why SAP Customer Experiences?

    Work anytime, anywhere. Regular automatic solution updates. Six-month return on investment. ROI 372% within three years. AI and Big Data features are included.

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