• Why Customer Experience Management Matters?

    It is 6 to 7 times more costly to attract a new customer than it is to retain an existing one. Consumers are 2 times more likely to share their bad customer service experiences than are to talk about positive ones. About 70% of buying experiences are based on how the customer feels they are being treated. About 2/3 of consumers stopped doing business with a company after experiencing poor customer service.

  • Why CRM Technology?

    The CRM system is a software solution that enables an increase in the dynamics of team cooperation and makes the internal processes of sales, marketing and customer services more efficient. A CRM system should therefore be an integral part of any business that cares about customers. The ultimate goal? Drive customer engagement, retention, and company profit.

  • Why Salesforce?

    Salesforce.com is the world’s leading enterprise cloud-computing CRM solution that provides SaaS applications for sales, marketing, and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customer stories all around the globe.

  • Why SAP Customer Experiences?

    Work anytime, anywhere. Regular automatic solution updates. Six-month return on investment. ROI 372% within three years. AI and Big Data features are included.

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