Experience Management Business Solutions

Through innovative CRM (Customer Relationship Management) solutions and services, our team of experts helps improve EX (Employee Experience) and CX (Customer Experience). The goal of these strategies is to achieve optimal performance with a high ROI.

All this is because the experience decides for your employees and customers.

Our Approach

1

CULTURE

People or employees are the most crucial asset of any business. They are the pillars of customer-centric company culture. Emotions drive today's business, and emotion is contagious; therefore, any customer experience starts from within your company.

2

CUSTOMER JOURNEY

Customer Journeys describe the end-to-end path of sequential steps and interactions that a customer goes through with a company, product and/or service. It is essential to keep her/ his sentiment level hight at every interaction to form a strong brand association. The pre-condition is having your customer journeys seamless and under control at every moment.

3

CRM TECHNOLOGY

A customer-centric corporate culture and comprehensive customer journey mapping precede the deployment of CRM technology. Otherwise, you risk unnecessary investment in technology. In this case, technology is only a servant, but it can also be a bad master if it is not set up properly for your organization.

Innovative CRM business solutions help turn:

Customers into ENTHUSIASTS
Products into JOY
Employees into AMBASSADORS
Brands into PRESTIGE

customer experience



Why us?

sap jobs

TEAM

crm software

KNOW HOW

crm solutions

QUALITY

crm

EXPERIENCE

E.ON SPP CEZ
ACN Salesforce Infinica
CGI Aon Energetika Ljubljana
RWE SAP Energetika Ljubljana Globsec
Wien IT Itelligence Generalli
Chemolak KPMG Leaf


News

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New App: Smart Tiles

No more repetitive work while entering data, save time.

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Webinars 07.2020

We would like to invite you to the […]

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and-webinar

Webinars 05.2020

We have prepared the following webinars for you for the month of May (available only in Czech and Slovak languages).

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Certificates

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Blog

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What’s new in SAP Sales Cloud 2008 ?

A regular upgrade to the newest version 2008 of SAP Cloud for Customer, which is now part of […]

Our Location

BC Beta

Vyskocilova 1481/4
140 00 Praha 4 – Michle

Czech Republic

+420 (2) 262 17678

L12

Landererova 12
811 09 Bratislava

Slovak Republic

+421 (2) 206 33380

EU Commission

Rond-point
Robert Schuman 6
1040 Brussels

Belgium

+32 (2) 234 7982

#AND

EX, CX, CRM Solutions

Experience Matters