Experience Matters

More than 2/3 of customer loyalty is driven by a positive customer experience, which is as valuable as the combination of brand and price.

You will get at least two practical tips for an immediate improvement of the customer experience.

Intro

What is Included

  • What does CX mean in the daily practice of the department and the team?
  • CX Components – What makes a good CX.
  • Assess the maturity of the CX team or department / CX mode.
  • Select 2 specific steps that will be adjusted for the upcoming month.
  • Hourly “control day” – evaluation of progress.
Option 1: CXM Workshop

€ 850

2 + 1 hrs | w/o VAT

Contact us
Option 2: CXM Workshop

€ 999

4 + 1 hrs | w/o VAT

Contact us

Join to our satisfied clients