Entry Package for Customer Support Management




Who is the solution for:

  • B2B companies with a Sales Cloud without an adequate customer support system;
  • Large contact centers;
  • Companies in need of field service;
  • Small and medium-sized companies with the need to solve the system of registration of complaints.

Why:

  • Low productivity of support staff (lack of productivity tools, low automation, scattered customer information, difficulty finding information).
  • Low level of customer satisfaction, reduction of customer loyalty, poor brand perception.
  • Long handling of support cases.
  • Focus on one type of support channels.
  • High operational costs associated with managing the contact centre or support department.
  • The interrupted flow of information between the sales and support department.
  • Missing or insufficient knowledge base non-functioning system of registration and resolution of complaints.

Benefits:

  • Information on news and trends in the field of support and customer service.
  • Analysis of your current situation – finding problem areas and proposing solutions.
  • Demonstration of a solution.

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Solution description:

  • An introductory workshop where we will get acquainted with your operations.
  • Together we will go over what could be improved.
  • We will design a solution and, in addition, we will show you a real demonstration of the entire system.

How long will the implementation take?

  • 1-2 days

Platform:

  • Salesforce.com


CONTACT US


 

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