Entry Package for Customer Support Management
Who is the solution for:
- B2B companies with a Sales Cloud without an adequate customer support system;
- Large contact centers;
- Companies in need of field service;
- Small and medium-sized companies with the need to solve the system of registration of complaints.
- Low productivity of support staff (lack of productivity tools, low automation, scattered customer information, difficulty finding information).
- Low level of customer satisfaction, reduction of customer loyalty, poor brand perception.
- Long handling of support cases.
- Focus on one type of support channels.
- High operational costs associated with managing the contact centre or support department.
- The interrupted flow of information between the sales and support department.
- Missing or insufficient knowledge base non-functioning system of registration and resolution of complaints.
- Information on news and trends in the field of support and customer service.
- Analysis of your current situation – finding problem areas and proposing solutions.
- Demonstration of a solution.
- An introductory workshop where we will get acquainted with your operations.
- Together we will go over what could be improved.
- We will design a solution and, in addition, we will show you a real demonstration of the entire system.
How long will the implementation take?
- 1-2 days