Experience Management Platform for SAP FSM

Riešenia / Experience Management Platform for SAP FSM

How Does It Work?

Your client receives the request to give feedback immediately after service – you will catch the actual emotions.

Surveys are personalized – you can choose up to 10 customer and 20 service attributes.

The positive feedback goes immediately to the technician – instant appreciation is motivating.

The negative feedback only goes immediately to the manager so that he can discuss it with the technician and solve the issue with the client.

Building the structure of your organization (teams, venues, managers and shifts) in the Staffino App. Setting up specific permissions for the users.
Building the questionnaires, email/sms templates and setting up the logic behind sending the questionnaires or asking the spontaneous feedback.
Set of essential settings required for the launch together with testing rounds with key stakeholders and feedback implementation.
Set of essential settings connected to the data evaluation and custom features required.
Analysis meeting with the customer + target concept preparation.
Migration of business partners to Staffino.
Automation of new business partner in FSM will be created in Staffino.
End of service by technician will trigger sending of personalized survey to end customer.
The FSM system will load completed surveys for the last 3 days.
CSAT question (overall approach of technician) will be pushed to FSM feedback. Manager will get email with his recognition.
Score 1-3 – Manager will get email and can act on bad feedback.
Creation of table report: name of technician, satisfaction with his work for last month/ 3 months/ 6 months.