New Version: SAP Contact Center FP12 (7.0.12.0)

The new version of SAP Contact Center (SAP CCtr) for on premise solution “SAP Contact Center 7.0 FP12” was released December 20, 2017.


What is new in FP12?

  • Generate Personal Data Report – new tool;
  • Data Retention Times – new site added to System Configurator > System Management;
  • Customer Consents – new customer consent functionalities;
  • Consultation in ECF – during an active call, video or text chat, agents can consult with internal or external colleagues by using text chat or phone;
  • OII Support for ECF – Online Integration Interface (OII) supports now Embedded Communication Framework (ECF);
  • Conversational Messaging in ECF – it’s now possible to configure several messaging systems simultaneously into the same system;
  • New Visitor Application for ECF – a new visitor application, enables the embedding of chat within a customer’s (web)site.

Where to find more informaiton?

Do you find this article interesting?

Subscribe to our newsletter!



I agree with the processing of personal data for marketing purposes. For more information "Privacy Policy".



Why us?

sap jobs

TEAM

crm software

KNOW HOW

crm solutions

QUALITY

crm

EXPERIENCE

E.ON SPP IBM
Dell Salesforce Posam Deloitte
KPMG CGI Aon Energetika Ljubljana
RWE SAP Energetika Ljubljana Tempest Atos
Wien IT Itelligence Generalli

Blog

02.07.18
sap_news_anodius

SAP Replication and Check AddOn Solution

Robust utility companies that use standard integrated solution of SAP IS-U and SAP CRM have to deal with the data exchange among systems in […]