Support Package 10 Release of SAP Contact Center 7.0

The new version of SAP Contact Center (SAP CCtr) for an on-premise solution “SAP Contact Center 7.0 SP10” was released on September 28, 2016. Support Packages (SPs) are released for the on-premise solution.   SPs are based on the cloud edition and released less frequently. The current version of SP10 is based on cloud version 1608.  The cloud version is available through the SAP Cloud subscription. SAP plans to release new cloud versions of SAP Contact Center 4 times per year: 1608, 1611, 1702, 1705, and so on.

What is new in the SP10 version?

  • ECF Voice Functionality
  • Presence Profiles
  • Chat Enhancements
  • Tomcat Encoding
  • Agent Queue Statistics
  • Controls
  • Reference Applications and Developer Toolbar

Where to find more details?

Do you find this content interesting?

Subscribe to our newsletter!


I agree with the processing of personal data. Your personal data will only be used for the purpose of resolving your request. For more information "Privacy Policy".




Why us?

sap jobs

TEAM

crm software

KNOW HOW

crm solutions

QUALITY

crm

EXPERIENCE

E.ON Chemolak SPP CEZ
Dell Salesforce Infinica IBM
KPMG CGI Aon Energetika Ljubljana
RWE SAP Energetika Ljubljana Atos
Wien IT Itelligence Generalli Leaf

News

ANDx Logo

ANDx Brand

CX business expertise + CRM, CX technology = ANDx

READ MORE

Code of Ethics Anodius

Company Slogan Enhancement

Effective September 1, 2019, the slogan of Anodius is changing.  The new slogan is “Experience Matters“.

READ MORE

SAP-customer-experience-live-munich-2019-anodius

SAP Customer Experience LIVE Munich 2019

Join us for SAP Customer Experience LIVE on Tuesday, 5 November, 2019 – Munich, Germany

READ MORE