Slack and Customer 360 – Slack Canvas, Huddles Coworking and Developer Platform
When Salesforce bought out Slack, it was a big deal. The direction of Slack’s development has been directed towards improving communication to increase the digital quality of collaboration.
Slack is guided by three principles by which it innovates:
- Making things that were difficult to do in the office, easier.
- Bring closer things from the office that we love.
- Bring added value in a digital world.
A beta version of the developer platform will also be available for the first time. For a long time, only the closed version was available, where only people who received an invitation could get in. Now any developer can try working on this platform.
A canvas has also been added to Slack to customize the information you need. Canvas in Slack is secured with the Quip integration. It is an interactive board where you can pin information related to the channel, such as:
- Canvas comments have the same functionality as Slack thready.
- Built-in workflows that users can trigger via buttons or forms.
- Pulling data from systems and records, such as with Salesforce Customer 360, Jira.
Linking canvases is directly proportional to the Slack channel, but there’s also the option to link sub-canvases for better user orientation.
With huddles, it is possible to make a quick call in the channel or in a private conversation. This saves time and organising larger meetings.
Huddles seeks to replace personal teamwork. For these needs Huddles Coworking includes:
- Video and screen sharing.
- To open a separate call window.
- Use of reactions.
- A separate thread/window for communication, which is also available after the call has ended.
The new Slack platform introduces new developer tools and “building blocks” of code to help accelerate, improve, and customize workflows for teams. These new features are now available to developers in open beta. They should be available to the general public in 2023.
Extensions for Slack are still coming, and the same was true in 2022. The last update had a focus on improving asynchronous meetings, canvases, workflows, huddles, the developer platform, and the overall digital quality of collaboration.
Ján Petráš, CRM Consultant