EX/CX – Business Acronyms of Winners
Why even talk about the experience of a customer or employee in a corporate environment? The number mantra does not meet why someone wants to work for a company, nor is the price of a product always a reason to (not) buy something. What is CX – customer experience? How it behaves in companies, how it is controlled and measured, and especially what it brings. Introducing models, examples, and instructions on how to grow a cultural feature from CX that attracts customers and uncompromisingly cuts down the competition.
First, the company must fall in love with its employees, and then it will be attractive to customers as well. We go beyond concepts such as employee engagement, loyalty, or motivation. Everyday experience with a company in the form of its leaders, processes, and systems determines what performance a person will give and whether he will provide everything he knows (not just what he has to).
- Date: 16. 9. 2020, 8.30 – 11.30
- Presenter: Ján Uriga, Innovation & Experience Strategist
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European Customer Centricity Awards
Attend the European Customer Centricity Awards online, one of the largest customer experience knowledge-sharing events in Europe. Two days full of good practice stories, 130 case studies, and new networking opportunities.
- Date: 21. – 22. 9. 2020
- Get a 25% discount with the code ANODIUS25
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How to do better and more effective research with the help of artificial intelligence
Qualtrics is a world leader in online survey software originally developed in academia. This webinar will show you how to do better and more effective research with the help of cutting-edge technology and the involvement of artificial intelligence.
- Date: 24. 9. 2020, 15.00 (60 min.)
- Presenter: Erik Kubicka, Anodius
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