11. December 2021

What Is Field Service Management?

Companies across various industries offer field services, from equipment repairs to in-home care. For example, telecom businesses have technicians who install, fix, or replace phone lines into office buildings or residential homes. Healthcare facilities, on the other hand, may provide mobile nursing services for the elderly. 

As a service provider, you want to keep your business running smoothly and deliver personalized customer experiences. That’s where field service management (FSM) comes in. The latest FSM software can streamline your core business operations, such as scheduling and dispatching.

The field service management market is growing at a fast pace as more and more businesses are going digital. Shipping companies and other service providers rely on FSM to collect customer data, manage their teams, assign jobs, and meet customers’ demands.

But what exactly is field service management? Most importantly, how does it benefit your business? Let’s find out.


What Is FSM Technology?

FSM technology allows service businesses to manage their resources and employees more efficiently. Organizations may use FSM software programs to schedule and dispatch work, locate their vehicles, address customer inquiries, and more. Think of it as a system that can streamline your day-to-day operations, from inventory control to accounting.

This technology can be as simple or as complex as you want it to be. Most FSM software programs have the following features:

  • Time tracking
  • Driver logs
  • Route optimization
  • Cost capture and billing
  • Customer relationship management (CRM)
  • Customer portals
  • Automatic job segmentation
  • Collaboration tools
  • Contract management

For example, you may use FSM programs to take orders from customers, view job status updates, and process payments. The best field service management providers also offer CRM tools and collaboration tools for increased productivity.

Decades ago, this kind of work relied on manual processes that involved phone calls and paperwork. Today, everything can be done with just a few clicks. From service requests to customer service, you can manage everything remotely.

How Field Service Management Can Benefit Your Business

Many companies still rely on manual processes to manage their inventory, employees, and other resources. FSM software programs can free up your time and improve the company’s bottom line. Moreover, it reduces operational costs and may increase customer satisfaction.

The latest FSM solutions allow users to handle emergency jobs and meet customer expectations. On top of that, they may improve job scheduling and streamline work orders. You’ll know where your employees are, what they are doing, and whether they’re available for new assignments.

Field service management can also give you better visibility of your operations. In the long run, it can result in lower overhead costs and higher operational efficiency.  Plus, you will be able to capture customer data in real-time and optimize your marketing strategy.

Find the Right FSM Solution for Your Needs

Now that you know more about field service management, it’s time to find the right solution for your business. At Anodius, we provide everything you need to get started.

The Ultimate Service Management (FSM), our flagship product, can reduce your costs by more than one-third. We also offer employee training, workshops, and technical support.

Try it yourself or contact us to find out more!

Roman Kučák, Partner