It is a type of customer experience management platform that is built to collect customer feedback. It utilizes a predictive intelligence engine referred to as IQ to extract deep insights, predicting the key drivers of the customer experience of your company.
Do you know what the best thing about Qualtrics is? The platform allows you to collect data about your customers via pulse surveys and transactional surveys, among others. It features a Net Promoter Score, which is considered the most typical experience metric where respondents offer you a rating according to particular factors. That gets your hands on actionable data and optimizes your customer experience measurement.
Do you want a tool that can leverage customer loyalty and retention while optimizing customer acquisition? Don’t worry because Qualtrics got you covered! You can easily integrate customer feedback into your own strategies by streamlining the way your company track, react and improve each vital aspect of the customer journey. What’s more, it also allows you to take a pulse on user expectations and reactions promptly.
Technology-supported workflows and more
Get All You Need in Monitoring and Measuring Customer Experience
Qualtrics Customer Experience is no doubt a forceful and unique tool offering you with all the vital features you need when it comes to calculating and tracking the experience of your customers.
Make service the heart of your customer experience.
Easily flag particular customer responses to determine which ones you must arrange. They could be categorized in pyramids to make sure they are followed up quickly.
Advanced research and analytics
Create, test, and customize surveys without the need for coding to collect customer feedback. Get more than 100 question type accessible as well as advanced survey features to execute your surveys.
Visibility to key metrics
Receive excellent visibility over your metric to help you know the effect of any action and identify the key drivers of your CX.
A unified view of channels
Begin discussions with your customers on the platform they are utilizing and collect the feedback effortlessly. You could easily access the data with a single platform, whether through a call center, social media, website, SMS, or email.
Targeted CX solutions
The vendor’s expert utilized industry-centric data along with effective ROI to creating a structured program. That paves the way for the platform to collect pre-loaded projects, action plans, tech-powered workflows, industry-customized dashboards, and analysis tools.
Personalized, role-based dashboards
Get highly personalized dashboards to optimize your map customer responses and see your critical metrics. These dashboards are role-based, meaning it allows managers to view and access information within their levels and influence scope.
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