It is a type of customer experience management platform that is built to collect customer feedback
It utilizes a predictive intelligence engine referred to as IQ to extract deep insights, predicting the key drivers of the customer experience of your company.
Do you know what the best thing about Qualtrics is? The platform allows you to collect data about your customers via pulse surveys and transactional surveys, among others. It features a Net Promoter Score, which is considered the most typical experience metric where respondents offer you a rating according to particular factors. That gets your hands on actionable data and optimizes your customer experience measurement.
Do you want a tool that can leverage customer loyalty and retention while optimizing customer acquisition? Don’t worry because Qualtrics got you covered! You can easily integrate customer feedback into your own strategies by streamlining the way your company track, react and improve each vital aspect of the customer journey. What’s more, it also allows you to take a pulse on user expectations and reactions promptly.